Privacy Policy

The The Rug Authority website, located at therugauthority.ca, is owned and operated by The Rug Authority, which acts as the data controller for your personal information.

We have adopted this Privacy Policy to explain how we collect, use, process, and protect the information collected through therugauthority.ca, and to outline the reasons why certain personal information may be required. Please read this Privacy Policy carefully before using our website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

When you visit therugauthority.ca, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. As you browse the website, we also collect information about the pages you visit, the websites or search terms that referred you to us, and how you interact with the website. We refer to this information as "Device Information."

In addition, when you contact us or request our services, we may collect personal information that you voluntarily provide, including but not limited to:

• First and last name

• Email address

• Telephone number

• Mailing address

• City or province of residence

• Organization or company name (if applicable)

• Payment information (where applicable)

• Any other information you choose to provide in connection with your inquiry or appraisal request

Why do we process your data?

Protecting your personal information is one of our highest priorities. We collect and process only the information necessary to operate our website, respond to inquiries, provide appraisal and consulting services, and improve your experience.

Automatically collected information is used to:

• Maintain the security and integrity of the website

• Detect and prevent fraudulent or unauthorized activity

• Analyze website performance and visitor statistics

• Improve the functionality and user experience of our website

Personal information you voluntarily provide is used to:

• Respond to your inquiries

• Schedule consultations and appointments

• Prepare appraisal reports and related documentation

• Process payments, where applicable

• Communicate with you regarding our services

• Comply with legal and regulatory obligations

You may browse our website without providing personal information. However, some features, such as submitting a contact form or requesting our services, require certain personal information.

If you have any questions regarding the information we collect, please contact us at info@therugauthority.ca

Your Rights:

If you are a resident of the European Economic Area (EEA), you have the following rights regarding your personal information:

• The right to be informed

• The right of access

• The right to rectification

• The right to erasure

• The right to restrict processing

• The right to data portability

• The right to object

• Rights relating to automated decision-making and profiling

To exercise any of these rights, please contact us using the information provided below.

If you are a European resident, please note that we process your information to fulfill contractual obligations, respond to service requests, or pursue our legitimate business interests. Your information may be transferred outside the European Economic Area, including to Canada and the United States.

Links to other websites:

Our website may contain links to third-party websites that are not owned or controlled by The Rug Authority. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any external websites you visit.

Information Security:

We maintain appropriate administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information using commercially reasonable security measures, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Legal Disclosure:

We may disclose personal information when required or permitted by law, including in response to legal processes such as subpoenas, court orders, or government requests, or when we believe disclosure is necessary to:

• Comply with applicable laws

• Protect our legal rights or property

• Prevent fraud or unlawful activity

• Protect the safety of our clients or others

Contact information:

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us at:

The Rug Authority

Email: info@therugauthority.ca

Website: https://therugauthority.ca

Privacy Officer

The Rug Authority has designated a Privacy Officer responsible for ensuring compliance with applicable privacy legislation. For questions regarding this Privacy Policy or the handling of your personal information, please contact:

Email: info@therugauthority.ca